Subscribe to save 15% on your subscription item, plus get free shipping. This can be cancelled any time. Your selected items forming your subscription will be shipped to you every 30 days. Your nominated card will be charged prior to each shipment.
To cancel your subscription, go to the email we sent you when you placed your subscription order, or login and go to your account.
For any problems with your subscription please submit an enquiry here.
SRW uses NZ Post for domestic orders and DHL for international orders. You will be sent an email with your tracking number when your order is shipped, but you can contact us to help you at any time.
Shipment processing time
All orders are processed within 1-2 business days. your order will be sent using NZ Post for domestic orders, and DHL for international orders. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Due to the nature of our products we are unable to offer a refund or exchange for change of mind. If there is something wrong with your order please contact us and we will help to resolve the situation.
Unfortunately at this time, we are unable to ship to Iran, Iraq, Japan or North Korea.